Shipping policy

Shipping Policy

We want getting your Pony to be simple and straightforward.

Order Processing

Orders are processed as quickly as possible. Once your order has shipped, you'll receive tracking information by email so you can follow your delivery.

Shipping Costs

Available shipping options and costs will be shown at checkout before you complete your purchase.

Delivery Times

Delivery times may vary depending on your location and the shipping method selected. Once your order ships, your tracking information will provide the most up-to-date delivery estimate.

Shipping Delays

While we do our best to get your order to you on time, Pony is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside our control.

Incorrect or Damaged Deliveries

Please contact us as soon as possible if your order arrives damaged or you believe something is missing from your shipment. We'll work with you to resolve the issue.