Terms of service
TERMS OF SERVICE
Effective Date: August 31, 2026
These Terms of Service (“Terms”) govern your use of the Pony Bidet website and your purchase of products from Pony Bidet.
Pony Bidet is a brand operated by Bamboo Fresh LLC (“Pony Bidet,” “we,” “us,” or “our”). By accessing or using our website, purchasing our products, or otherwise interacting with our Services, you agree to these Terms.
SECTION 1 - ELIGIBILITY AND ACCOUNT
You must be at least the age of majority in your state or jurisdiction of residence to make purchases through our website.
You agree to provide accurate and complete information when placing an order or creating an account. You are responsible for maintaining the security of your account credentials and for all activity associated with your account.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information on our website are accurate. However, colors, appearances, packaging, dimensions, and other details may vary slightly from images shown on the website.
We reserve the right to modify product descriptions, specifications, availability, or discontinue products at any time.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase the products in your order. We reserve the right to accept, decline, or cancel any order for any reason, including product availability, pricing errors, suspected fraud, or other circumstances.
An order is not accepted until we have confirmed it. If we cancel an order after payment has been processed, we will issue a refund for the amount charged for the canceled order.
You are responsible for reviewing your order information before submitting your purchase.
SECTION 4 - PRICES AND PAYMENT
Prices displayed on our website are subject to change without notice.
We accept the payment methods made available through our checkout. You authorize us to charge your selected payment method for the total amount of your order, including applicable taxes and shipping charges.
If a pricing or billing error occurs, we reserve the right to correct the error and, where permitted by law, cancel or adjust the affected order.
SECTION 5 - SHIPPING AND DELIVERY
We will make reasonable efforts to ship orders within the estimated timeframes provided on our website. Shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by carrier delays, weather, holidays, incorrect addresses, customs or other circumstances beyond our reasonable control.
You are responsible for providing an accurate shipping address. Additional charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
Risk of loss or damage to products passes as provided by applicable law.
SECTION 6 - RETURNS AND REFUNDS
Returns and refunds are governed by our Return and Refund Policy, which is incorporated into these Terms.
Please review our Return and Refund Policy before making a purchase.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
SECTION 7 - PRODUCT USE AND INSTALLATION
Pony Bidet products are intended for their stated household and personal hygiene purposes and should be installed and used according to the instructions provided with the product.
Customers are responsible for determining whether the product is suitable for their toilet, plumbing configuration, and installation circumstances.
Installation should be performed according to the product instructions. If you are uncomfortable performing the installation yourself, you should consult a qualified professional.
Pony Bidet does not provide plumbing, construction, or other professional installation services unless expressly stated otherwise.
Do not modify, disassemble, misuse, or use the product for a purpose other than its intended use.
SECTION 8 - PRODUCT WARRANTY
If a product is covered by a written Pony Bidet warranty, the terms and conditions of that warranty will apply.
Any warranty provided with a product is separate from our Return and Refund Policy unless expressly stated otherwise.
Nothing in these Terms is intended to exclude or limit any warranty, remedy, or consumer right that cannot lawfully be excluded or limited under applicable law.
SECTION 9 - THIRD-PARTY SERVICES AND LINKS
Our website may use or provide access to third-party services, applications, payment processors, shipping providers, or websites.
We are not responsible for the content, policies, availability, or practices of third-party services. Your use of third-party services may be subject to their own terms and policies.
SECTION 10 - INTELLECTUAL PROPERTY
The Pony Bidet name, logos, trademarks, product names, designs, images, text, graphics, videos, and other content on our website are owned by or licensed to Pony Bidet and are protected by applicable intellectual property laws.
You may view and use website content for personal, non-commercial purposes in connection with your use of our Services.
You may not reproduce, distribute, modify, publicly display, sell, or otherwise use our content or trademarks without our prior written permission.
SECTION 11 - USER FEEDBACK
If you voluntarily submit reviews, comments, suggestions, photographs, or other feedback to Pony Bidet, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute that feedback for business and marketing purposes.
You represent that you have the right to provide the feedback and that it does not violate the rights of another person or entity.
SECTION 12 - ERRORS AND OMISSIONS
Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.
We reserve the right to correct errors, update information, or cancel orders affected by an error without prior notice, to the extent permitted by applicable law.
SECTION 13 - PROHIBITED USES
You may not use our website or Services for any unlawful purpose or in violation of these Terms.
You may not use our Services to interfere with the operation or security of the website, attempt unauthorized access, introduce malicious software, impersonate another person or entity, infringe intellectual property rights, or engage in fraudulent or abusive activity.
SECTION 14 - TERMINATION
We may suspend or terminate your access to our website or Services if you violate these Terms, engage in fraudulent or abusive conduct, or otherwise use the Services in a manner that may harm Pony Bidet, our customers, or others.
Provisions of these Terms that by their nature should survive termination will remain in effect after termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that our website or Services will always be available, uninterrupted, secure, or error-free.
Nothing in these Terms excludes or limits warranties or rights that cannot legally be excluded or limited under applicable law.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Pony Bidet and Bamboo Fresh LLC, and their respective owners, officers, employees, agents, contractors, service providers, and affiliates, will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of our website, Services, or products.
To the fullest extent permitted by applicable law, our total liability arising from or relating to a particular purchase or transaction will not exceed the amount you paid to Pony Bidet for the product or service giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
SECTION 17 - INDEMNIFICATION
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Pony Bidet, Bamboo Fresh LLC, and their respective owners, officers, employees, agents, contractors, service providers, and affiliates from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms, your unlawful use of the Services, or your misuse of our products.
SECTION 18 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the entire agreement between you and Pony Bidet regarding your use of our Services and purchases from our website.
SECTION 20 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, reorganization, or other business transaction.
SECTION 21 - GOVERNING LAW
These Terms will be governed by and interpreted in accordance with the laws applicable to Bamboo Fresh LLC, without regard to conflict-of-law principles, except where applicable law provides otherwise.
SECTION 22 - CHANGES TO THESE TERMS
We may update these Terms from time to time. When we make changes, we may update the Effective Date shown at the beginning of these Terms.
Your continued use of our website or Services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 23 - HEADINGS
Headings used in these Terms are provided for convenience only and do not affect the meaning or interpretation of any provision.
SECTION 24 - RELATIONSHIP WITH SHOPIFY
Our online store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
However, your purchase is a transaction between you and Pony Bidet. Shopify is not responsible for the products we sell or for any claims, disputes, or obligations arising from your purchase from Pony Bidet, except as otherwise required by law.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Pony Bidet
Bamboo Fresh LLC
Email: nick_sanchez1252@comcast.net
Pony Bidet is a brand operated by Bamboo Fresh LLC.